Browse

Customer Service Training 101: Quick and Easy Techniques That Get Great Results

$15.48 USD
Customer Service Training 101: Quick and Easy Techniques That Get Great Results

Author: Renee Evenson

Brand: AMACOM American Management Association

Edition: 2

Features:

  • AMACOM American Management Association

ISBN: 0814416411

Number Of Pages: 224

Publisher: AMACOM

Release Date: 2010-10-06

Details: Good customer service is a given for any company that wants to survive in an ultra-competitive business landscape. But the truly dominant companies in any industry have taken their service programs to new heights, providing truly exceptional customer experiences that build loyalty, create genuine relationships, and generate unparalleled word-of-mouth marketing.

How do they do it? How can you do it? Customer Service Training 101 shows you how to equip your entire service team with the critical information and powerful techniques they need to handle both everyday service functions and extraordinary circumstances. Filled with step-by-step, interactive lessons that you can customize to fit your team's needs and learning styles, this superpractical guide shows how to ensure that service representatives always:

Involving your entire team by personalizing specific service scenarios enables you to teach and reinforce precise, repeatable techniques that work to enhance positive, customer-focused attitudes. Use the discussion topics and key points summaries in each chapter for follow-up. Designed for immediate use in any customer service environment, Customer Service Training 101 provides the very best proven service strategies, saving you the time, energy, and expense of building or rebuilding a complete training program from scratch.

If you think that knowledgeable, confident, motivated, and positive service representatives will help your organization and its customers---today and well into the future---this book is for you!

EAN: 9780814416419

Condition: Used in good condition

Customer Service Training 101: Quick and Easy Techniques That Get Great Results

$25.91 USD -40%
$15.48 USD

Customer Service Training 101: Quick and Easy Techniques That Get Great Results

$25.91 USD -40%
$15.48 USD
Author: Renee Evenson Brand: AMACOM American Management Association Edition: 2 Features: AMACOM American Management Association…

35 left in stock

Returns accepted

Best quality

Safe checkout

Description

Author: Renee Evenson

Brand: AMACOM American Management Association

Edition: 2

Features:

  • AMACOM American Management Association

ISBN: 0814416411

Number Of Pages: 224

Publisher: AMACOM

Release Date: 2010-10-06

Details: Good customer service is a given for any company that wants to survive in an ultra-competitive business landscape. But the truly dominant companies in any industry have taken their service programs to new heights, providing truly exceptional customer experiences that build loyalty, create genuine relationships, and generate unparalleled word-of-mouth marketing.

How do they do it? How can you do it? Customer Service Training 101 shows you how to equip your entire service team with the critical information and powerful techniques they need to handle both everyday service functions and extraordinary circumstances. Filled with step-by-step, interactive lessons that you can customize to fit your team's needs and learning styles, this superpractical guide shows how to ensure that service representatives always:

Involving your entire team by personalizing specific service scenarios enables you to teach and reinforce precise, repeatable techniques that work to enhance positive, customer-focused attitudes. Use the discussion topics and key points summaries in each chapter for follow-up. Designed for immediate use in any customer service environment, Customer Service Training 101 provides the very best proven service strategies, saving you the time, energy, and expense of building or rebuilding a complete training program from scratch.

If you think that knowledgeable, confident, motivated, and positive service representatives will help your organization and its customers---today and well into the future---this book is for you!

EAN: 9780814416419

Condition: Used in good condition

35 left in stock

Returns accepted

Best quality

Safe checkout

★ Jabrichank.com Reviews

Let customers speak for us

4002 reviews
100%
(4000)
0%
(2)
0%
(0)
0%
(0)
0%
(0)
Good product

It’s really nice and comfort. It’s easy to carry baby when traveling, even at home.

Soft and snuggly!!!

I love Bjorns. We were gifted a fancy Ergo 360, and I desperately wanted to use those months or other wraps—but both babies hated all of them. We used the original bjorn with my first, and it was great, but this one is so much softer and more tiny- baby friendly. Great for the first year! The only downside is that it really can’t be used after that, unless you have a REALLY small toddler.

The best. Buy it.

I cannot say enough about this carrier. I’m an overweight foster mom. I’ve had 17 kiddos come and go and I just took a premie newborn last month. She came home at 6.5 lbs and I wanted a way to keep her close. I wanted something warm since it’s winter and cold here in NJ, something that would accommodate a tiny tot like mine, something safe of course, maybe something that’s kinda cute... but mostly I needed it to fit me! I’m that awful shape where all my weight is in my midsection so none of the carriers with the back support fit around my waist- comfortably at least. I have tried 5 different carriers. I knew this was the one the moment I strapped it on. It is easy, super fast, SO COMFORTABLE, even for me- and baby loves it! It looks nice, is not bulky, is a snap to get on and off BY YOURSELF and baby slides in and out really easily. Buy this one. Don’t bother looking elsewhere, buy this one. It is priced in the same range as the others I looked at and less than some I returned. It got here quick. I have no complaints at all.

Arrived quickly she makes great pictures I am delighted

BABY HIP-WAIST CARRIER